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Setting up a new iOS or macOS device, and enabling iMessage and/or FaceTime on it. Turning on a device that has both iMessage and/or FaceTime enabled after the device has been off for a long time. The device must be able to connect to the internet so long as it’s on. Checking iMessage and FaceTime devices.

FaceTime and iMessage will work now. These instructions assume the address of the IOS device using FaceTime and iMessage is an an IP Group that is using the Advanced iPad, iPod & Android support. If it is not, you need to also add another firewall rule (Firewall - Protocol Rules) allowing all traffic on port 80,443, and 5223 to Apple's subnet. Or start a FaceTime video call from your iPhone during a regular phone call. While chatting, tap the FaceTime icon in the phone app to switch immediately to FaceTime. If you make a video call that's unanswered or declined, you can click message to send the person an iMessage. Did you know FaceTime supports up to 31 simultaneous video callers? The complete guide to disabling and reregistering iMessage (and FaceTime) What’s the difference between iMessage and a text message? They’re both ways to send text or photos to your contacts, and you can send either of them with the Messages app on your iPhone. But iMessages and text messages aren’t the same. IMessage and FaceTime Number Expiring Soon in iOS 14, how to fix iMessage and FaceTime Number Expiring soon, iMessage and FaceTime Reinsert the SIM to keep u.

When you first set up Messages on your Mac, you're asked to sign in to your iMessage account with your Apple ID. Messages then automatically attempts to sign in every time you open it. Signing in to FaceTime is similar. If either app doesn't sign in successfully, try these solutions.

Check your Internet connection

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Make sure that your Mac is connected to the Internet. You should be able to load web pages or receive email, for example.

Check for a service outage

Check the Apple System Status page for a temporary outage affecting iMessage or FaceTime.

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Check your Date & Time settings

  • Choose Apple menu () > System Preferences, then click Date & Time. Make sure that the date, time, and time zone are correct.
  • If the ”Set date and time automatically” checkbox is selected, deselect it and select it again. (If the checkbox is dimmed, click and enter your administrator password.)
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Make sure that your software is up to date

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Learn how to update your Mac software. Software updates can improve the stability, compatibility, and security of your Mac, and might also resolve the issue.

Check your Apple ID

To make sure that your Apple ID and password are correct, go to the Apple ID account page and sign in with the same Apple ID that you're using with Messages and FaceTime. If that works, open the app and take these steps:

  • Messages: Choose Messages > Preferences, then click Accounts. Select your iMessage account, then click Sign Out. Now sign in again with the same Apple ID you used on the Apple ID account page.
  • FaceTime: Choose FaceTime > Preferences. In the Settings tab, click Sign Out. Then sign in again with the same Apple ID you used on the Apple ID account page.

Reset NVRAM

In case the issue is related to any of the settings stored in NVRAM, reset NVRAM on your Mac.

Check for third-party software

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If you installed firewall, security, VPN, or other third-party networking software, make sure that the software isn't blocking any of the network ports used by iMessage and FaceTime. If necessary, disable the software and then try using your iMessage account or FaceTime again.

Learn more

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Learn what to do if you have other FaceTime issues.

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FaceTime is not available in all countries or regions.